How do I configure my Verizon Email using Mac Mail?

How to configure a Verizon Email in Mac mail. Configuring a Verizon Email using Mac mail.

The following walk through will show you how to Configure/Verify Existing Email Settings in Mac OSX 10.6.x Mail.

Click to open the Mail folder.

Why Verizon flagged my email as spam?

If the Verizon Email filter flagged a non spam email as spam, you can send an email to spamdetector.update@verizon.net to report the mistake and ensure it does not happen again. to report the mistake and ensure it does not happen again.

More info about Spam can be found at http://www.verizon.net/spamfaq

How many email contacts can I have with my Verizon Email?

Customers can have a total of 150 contacts in their Webmail and Basic Mail address books.

How many emails can I send with my Verizon account?

If a customer violates Verizon’s Spamming Policy, their account will be suspended for 24 hours.

• Customers can send an e-mail message to a maximum of 100 recipients in one mailing only.
• If a customer attempts to send an e-mail to more than 100 addressees their e-mail will not be delivered.
•  They cannot send to more than 500 recipients within a one hour period.
• If a customer sends e-mails to more than 500 recipients within a one hour period, their e-mail account will be suspended for 24 hours. 
• If the account shows active in CSR Tools, it is possible that the customer may have violated Verizon’s Spamming Policy.  

Why is my Verizon Email lock?

Verizon will lock a master account or sub account mailbox if there is no e-mail activity or if the mailbox is “idle” for 120 days.

A Mailbox is considered "idle" or "Dormant" if the following occurs:

• Customer does not use or access Verizon Portal (Verizon Central), Webmail, or POP client (Outlook, Outlook Express) for at least 120 days.

When a mailbox is locked:

• Any messages sent to that e-mail address will bounce back to the sender as undeliverable.
• Any messages already in the mailbox will remain until the mailbox is removed.
• Any alias associated with the e-mail address will remain. 

What is my email storage with Verizon?

HSI (dsl) customers will receive the following storage space based on their HSI package:

• 768kbps to 1Mbps Packages:
• 250MB for their primary mailbox
• 50MB for each Sub Account
• This equals a total of 650MB for all 9 mailboxes

• 1.5 to 3Mbps, 4 to 7Mbps packages:
• 2GB for their primary mailbox
• 250MB for each Sub Account
• This equals a total of 4GB for all 9 mailboxes 

How can I prevent being hacked again?

Advise customer, when selecting a new password do not reuse your previous passwords, and be sure to pick a password for your account that is different from the credentials you use to secure other accounts. 

Urge the customer to create a strong password that is not easily guessed. The password should be at least eight characters in length; use a combination of upper and lower case letters and include at least one number. Customers should not use passwords that contains words such as "password”, “admin”, “default”, or that contains their name or any other similar text that a third party might guess.

If a customer previously reset their password, they may need to reset it again, if their account was impacted by an incident.